One switch car rental orlando license#
One switch car rental orlando free#

So let's see how long that is going to take.Īlamo has dishonest employees who has victimized their customers, and puts their customers through all this hassle to get their money back over something one of their employees did by scamming. He seen in the notes what was going on and he initiated a refund for my original amount but still haven’t received it yet. So I called back to the escalation department to speak to an supervisor. So he transferred to the escalations department which I explained what was going on so he generated a reference # and said someone will contact me about a refund. And I also mentioned to the customer rep that I never received my receipt via email. So I explained to him that that was totally wrong and my contract was changed and I have proof of me returning the car to PHL I have my boarding pass. He saw that my contract had returning my rental to Alabama Airport. When I called customer service he also had a hard time looking for my reservation as well but once he found it. So I called customer service to see why my rental agreement was changed and why I was bill $659.00.

I was flabbergasted!!!! I don’t even know anyone in Alabama. Once it was pulled up my reservation was changed from leaving out of PHL and dropping off at Alabama airport on 7/4 at 4:44pm.

One switch car rental orlando license#

So I went on my account that I have with Alamo and I wasn’t able to bring up my reservation # that I had with Alamo and it said reservation does not existence so I had to try it a different way by using my driver’s license and last name and that worked. So I called customer service to see why I was charged that much. I noticed that they had charged me $659.00. So I checked my cc to see how much Alamo charged me for my rental. The next day I went to look for my receipt and noticed that I never received it. I will not advise anyone to rent from Alamo. I am disappointed with the level of service this company provides to its customers for the following reasons: (i) I felt the employee who gave information deceived me by giving me incorrect information, as it would be cheaper for me to rent for another day (ii) the charge is excessive ($70 an hour) and I did not see this written anywhere, and (iii) although they promised me that a supervisor will call me twice, but I have not heard from anyone. Then I called again on 8/10 and I was informed that they will escalate this and someone will call me within 12 hours. I requoted to speak to a supervisor, and I was told someone will call me with 48 hours.

One switch car rental orlando free#

I disputed the charges and stated what the employee informed about up to 3 hours would be free of charge. I called the Alamo customer service about this charge on 7/15, and I was told it is for 2 hours delay. Following my return home I found that I was charged $140.62.